Shipping & Returns Policy

Last updated: May 2026

Thank you for shopping with JUSTRIDE.
This policy explains how shipping, returns, refunds, and exchanges work for orders placed through justride-app.com.

1. Order Processing

All products are made to order and fulfilled through our production partner Printify.

Please allow:

  • 2–7 business days for production
  • Additional shipping time depending on your location

You will receive a confirmation email once your order has been shipped.

2. Shipping

We currently ship to selected regions worldwide.
Shipping times may vary depending on:

  • Destination country
  • Carrier delays
  • Customs processing
  • Seasonal demand


Estimated delivery times are provided at checkout but are not guaranteed.
JUSTRIDE is not responsible for delays caused by shipping carriers, customs, or events outside our control.

3. Customs & Import Charges

International orders may be subject to:

  • Import duties
  • Taxes
  • Customs fees


These charges are the responsibility of the customer.
JUSTRIDE is not responsible for customs delays or additional import charges.

4. Returns & Exchanges

Because products are made to order, we do not accept returns or exchanges for:

  • Incorrect sizing selections
  • Change of mind
  • Buyer’s remorse


Please check sizing information carefully before ordering.

5. Damaged, Defective, or Incorrect Items

If your order arrives:

  • Damaged
  • Defective
  • Incorrect


please contact us within 14 days of delivery.
Email: sales@justride-app.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem


If approved, we will arrange:

  • A replacement
  • Or a refund where appropriate

 


6. Lost Packages

If your package appears lost in transit, please contact us and we will work with the shipping provider to investigate.
In some cases, replacement or refund eligibility will depend on carrier confirmation.

7. Refunds

Approved refunds will be processed back to your original payment method.
Please allow several business days for your bank or payment provider to process the refund.

8. Order Changes & Cancellations

As orders enter production quickly, we cannot guarantee changes or cancellations once an order has been placed.
If you need assistance, contact us as soon as possible after ordering.

9. Contact

For any shipping or returns questions, please contact:

JUSTRIDE
Email: sales@justride-app.com
Website: justride-app.com