Getting started
JUSTRIDE is an all-in-one motorcycle app for navigation, route discovery, group riding and rider safety. It brings route planning, ride recording, Group Navigation, live location sharing and safety services together in one place.
Yes. JUSTRIDE has been designed by riders, for riders. Every feature is built around motorcycling, whether you’re commuting, touring, exploring off-tarmac routes or riding with friends.
JUSTRIDE Free allows you to discover routes, record rides and access essential safety features.
JUSTRIDE Pro unlocks additional features including turn-by-turn navigation, Group Navigation, offline maps, Apple CarPlay and Android Auto integration, selected premium routes and advanced JUSTRIDE Assist services.
Available features may vary depending on your device and region.
JUSTRIDE Pro supports Apple CarPlay and Android Auto on compatible systems, allowing you to access selected navigation features through a connected display.
Available functionality may vary depending on your device and operating system.
Routes & group rides
The Explore section helps you discover curated JUSTRIDE routes and verified routes from selected creators and partners.
You can browse using the map or list view, apply filters and save routes you want to ride later.
Yes. JUSTRIDE allows you to create your own route by choosing a destination and adding stops along the way. The route settings cog allows you to refine the route further.
You can review the route before setting off, save it for later or begin turn-by-turn navigation with JUSTRIDE Pro.
Twisty Route Generation is currently available through the Round Trip generator in beta. It creates a motorcycle-focused route that prioritises more engaging, winding roads instead of simply taking you along the fastest available route.
Choose your starting point and route preferences, and JUSTRIDE will generate a ride for you to review, save and navigate.
Road suitability can vary, so always review the route and current riding conditions before setting off. A Twisty option for manually planned routes is also planned for a future update.
Yes. JUSTRIDE supports GPX file imports, allowing you to follow routes created by friends, clubs, tour operators, content creators and other navigation platforms.
Imported routes are saved within JUSTRIDE so you can review and follow them from the app.
Yes. You can record your rides and save them to your personal route library, making it easy to revisit, share or ride them again later.
Yes. Routes can be shared with other JUSTRIDE users, helping everyone access and follow the same route.
JUSTRIDE can be used to follow supported and imported off-tarmac routes, making it useful for adventure riders exploring trails, tracks and remote areas.
Map coverage and guidance may vary, so always check local access rights, restrictions and conditions before setting off.
Absolutely. JUSTRIDE is designed for adventure riding, touring and long-distance travel.
Route following, offline maps, location sharing and optional satellite connectivity are particularly useful when travelling through unfamiliar or remote areas.
Group Navigation allows riders to follow the same route while travelling at their own pace.
Instead of staying directly behind the ride leader, each rider follows the shared route through JUSTRIDE. This helps reduce missed turns, unnecessary stops and the pressure to keep up with faster riders.
Yes. Live Location Sharing allows you to see participating friends and group members during an active ride.
This makes it easier to identify riders who have stopped, become separated or are travelling at a different pace.
During turn-by-turn navigation, riders who fall significantly behind may move off-screen so your navigation remains clear. In other location-sharing modes, the map can expand to show participating riders.
Like all GPS-based apps, prolonged use of navigation, route recording and location sharing can increase battery consumption.
For longer rides, we recommend using a powered phone mount or another reliable charging solution.
Safety & connectivity
JUSTRIDE Free includes Impact Detection, SOS access and automatic alerts to your nominated emergency contacts with your live location.
JUSTRIDE Pro adds professional emergency response, ongoing emergency case management, two-way messaging with the emergency response team and supported satellite connectivity.
Available services may vary depending on your device, location and connectivity.
JUSTRIDE Assist brings together JUSTRIDE’s rider safety features, including Impact Detection, emergency contact alerts and rider support services.
Impact Detection and emergency contact alerts are available for free. JUSTRIDE Pro adds professional emergency response, ongoing case management, two-way emergency messaging and supported satellite connectivity.
Available services may vary depending on your device, location and connectivity.
Impact Detection is available to all JUSTRIDE users.
JUSTRIDE uses smartphone sensor technology to identify patterns that could indicate a serious riding incident. If a possible impact is detected, the app begins a validation process and gives the rider an opportunity to confirm they are safe.
If the rider does not respond, JUSTRIDE can automatically alert their nominated emergency contacts and share their location. JUSTRIDE Pro users can also access professional emergency response and ongoing incident support.
Group Emergency Alerts help riders look out for one another during an active Group Navigation session.
If a rider triggers an SOS or JUSTRIDE detects a possible serious incident, other members of the group can be alerted and shown the rider’s location. This allows nearby riders to check on them, provide assistance and help validate what has happened.
Group members must allow the relevant location and notification permissions to receive these alerts reliably.
On supported Apple devices, Critical Alerts allow JUSTRIDE to notify you about an urgent safety event even when your phone is on silent or a Focus or Do Not Disturb mode is active.
This is particularly important for Group Emergency Alerts, as another rider may be relying on you to see the notification and respond.
JUSTRIDE only uses Critical Alerts for urgent safety-related events—not for marketing messages or general app updates.
Impact Detection is available for free, but the response depends on your subscription.
With JUSTRIDE Free, nominated emergency contacts can be alerted and sent your location following a detected and unconfirmed incident.
JUSTRIDE Pro adds professional emergency response, allowing a validated incident to be escalated to the emergency response team for ongoing management and, where necessary, coordination with the appropriate emergency services.
JUSTRIDE provides an additional layer of support and should not replace contacting the emergency services directly whenever you are able to do so.
Yes. You can add nominated emergency contacts who may be notified if a serious incident occurs.
We recommend checking these details regularly to make sure they remain accurate.
Trusted contacts can follow your progress during an active ride when the relevant location-sharing feature has been enabled.
Location sharing is optional and must be configured before or during your ride.
Your location and riding data remain under your control. Standard sharing features are optional and can be enabled or disabled when required.
Location information may also be used by enabled emergency features when assistance is needed. More information is available in the JUSTRIDE Privacy Policy.
Features that rely on mobile data may be limited when you lose network coverage. Pro users can download supported maps for offline navigation before setting off.
Selected emergency, messaging and location services may also be available through a compatible satellite communication device.
JUSTRIDE supports selected compatible satellite communication devices. Compatibility may change as additional integrations are introduced.
Check the latest information within the app or on the JUSTRIDE website before purchasing or connecting a device.
Depending on your connected device, subscription and location, satellite-enabled services may include:
- Emergency SOS alerting
- Two-way satellite messaging
- Live location sharing
- Journey tracking
- Rider and group visibility
Yes. Satellite services require a compatible communication device and an active subscription with the relevant satellite service provider.
Settings & support
Find help with Android settings, background operation, battery use, subscriptions and contacting the JUSTRIDE team.
Some Android phones automatically restrict apps running in the background. Use these checks to help keep navigation, recording, Group Navigation, live location and safety features working throughout your ride.
JUSTRIDE is designed to continue supporting your ride when your screen is locked or you temporarily use another app.
Background operation allows navigation, route recording, Group Navigation, live rider location and other location-dependent features to continue working. If Android suspends JUSTRIDE, these services may be interrupted.
Android uses battery optimisation to reduce the power consumed by apps that are not currently displayed on screen.
This is useful for many apps, but navigation and location-based apps need to continue operating throughout a ride. Aggressive battery optimisation can restrict background processing, GPS updates, mobile data and network activity.
If JUSTRIDE stops, loses your location or interrupts navigation when your screen is locked, check the app’s battery settings. Where available, select Unrestricted, Don’t optimise or No restrictions.
For the best experience, allow the permissions requested by JUSTRIDE and check the following:
- Location: Required for navigation and location-based riding features.
- Precise Location: Enable this where available for the most accurate positioning.
- Background operation: Allow JUSTRIDE to continue operating when your screen is locked or another app is open.
- Notifications: Allow notifications so important information and safety alerts can be displayed.
- Background data: Allow JUSTRIDE to use mobile data while operating in the background.
The available options and their names vary by phone manufacturer and Android version.
Your phone may be suspending JUSTRIDE to conserve battery. Check that:
- JUSTRIDE is allowed to run in the background.
- Battery usage is set to Unrestricted, No restrictions or the equivalent option.
- Location permission is enabled.
- Precise Location is enabled where available.
- Battery Saver or Power Saving Mode is not restricting JUSTRIDE.
- JUSTRIDE is not listed as a Sleeping, Deep Sleeping or Restricted app.
- Mobile data and background data are available to JUSTRIDE.
- JUSTRIDE is locked in Recent Apps if your phone supports this feature.
After changing these settings, close and reopen JUSTRIDE before starting your ride.
JUSTRIDE relies on your phone’s location services and GPS hardware. Location performance can be affected by phone settings and your surroundings.
Possible causes include battery optimisation, restricted background activity, location services being switched off, Precise Location being disabled, Battery Saver, poor GPS reception or the phone being positioned somewhere that obstructs satellite reception.
GPS reception may also be reduced in tunnels, underground areas, dense woodland or between tall buildings. If the problem continues, check whether other navigation apps are also having difficulty finding an accurate location.
OnePlus and OxygenOS can manage background apps aggressively, so we recommend checking JUSTRIDE’s battery and background settings before riding
Make sure JUSTRIDE can run in the background and is not restricted by Battery Saver or Power Saving settings. Where the option is available, you should also lock JUSTRIDE in the Recent Apps screen.
- Open JUSTRIDE.
- Open your phone’s Recent Apps screen.
- Find the JUSTRIDE app card.
- Open its additional options menu.
- Select Lock.
A lock symbol should appear on or alongside the JUSTRIDE app card.
This helps prevent OxygenOS from clearing JUSTRIDE from memory while it is operating in the background.
The exact steps and menu names may vary between OnePlus models and OxygenOS versions.
Open your phone’s settings and locate the battery or app battery-management settings for JUSTRIDE.
Where available:
- Allow JUSTRIDE to run in the background.
- Select Unrestricted, Don’t optimise or the least restrictive battery option.
- Disable automatic optimisation for JUSTRIDE.
- Avoid Power Saving and Super Power Saving modes during an active ride.
We recommend using these settings alongside locking JUSTRIDE in Recent Apps.
Samsung devices can automatically place apps into Sleeping Apps or Deep Sleeping Apps to reduce battery use.
Go to Settings → Battery → Background usage limits. On some devices, this may appear under Settings → Battery and device care → Battery → Background usage limits.
Check that JUSTRIDE is not listed under Sleeping apps or Deep sleeping apps. Where available, add JUSTRIDE to Never auto sleeping apps or Never sleeping apps.
You should also open JUSTRIDE’s individual battery settings and allow background usage.
We recommend avoiding Power Saving mode during an active JUSTRIDE ride.
Samsung’s Power Saving features can restrict background apps, mobile data and location services. This may interrupt navigation, live location updates and other JUSTRIDE functionality.
MIUI and HyperOS include additional battery and background-management features designed to extend battery life. These can sometimes prevent location-based apps from operating normally when the screen is locked.
For JUSTRIDE:
- Select No restrictions in the app’s battery settings.
- Enable Background autostart or Autostart where available.
- Allow background mobile-data use.
- Lock JUSTRIDE in Recent Apps if your device supports it.
- Avoid Battery Saver while navigating or recording a ride.
Menu names and available options vary between MIUI and HyperOS versions.
Before a long ride, Group Navigation session or route recording, check that:
- Location or GPS is switched on.
- JUSTRIDE has the required location permissions.
- Precise Location is enabled.
- JUSTRIDE can operate in the background.
- Battery optimisation is not restricting JUSTRIDE.
- Battery Saver or Power Saving Mode is disabled.
- Mobile data is available where required.
- JUSTRIDE is running the latest available version.
- Your phone has enough battery for the planned ride.
- JUSTRIDE is locked in Recent Apps if recommended for your phone.
Navigation and continuous GPS use can increase battery consumption. For longer rides, we recommend connecting your phone to a suitable motorcycle USB or charging system where possible.
Yes, increased battery use can be normal during an active ride.
JUSTRIDE may be using GPS, processing your position, displaying navigation, recording ride information and communicating with online services. Android may therefore report higher battery usage than it would for an app that only operates occasionally.
Yes. Some phones automatically enable Battery Saver or Power Saving Mode when the battery reaches a certain percentage.
When this happens, Android or the phone manufacturer may restrict background activity, mobile data or location services. If JUSTRIDE starts behaving differently later in a ride, check whether your phone has automatically entered a battery-saving mode.
Android can automatically remove permissions or pause activity for apps that have not been used for a period of time.
If you return to JUSTRIDE after not using it for a while, check that its location and notification permissions are still enabled.
You can also review Pause app activity if unused, Remove permissions if app is unused or similarly named options within JUSTRIDE’s App Info settings.
Android settings vary considerably between manufacturers, phone models and operating-system versions.
If you have checked location permissions, battery optimisation, background operation and Power Saving settings but the problem continues:
- Restart your phone.
- Check for Android system updates.
- Check Google Play for the latest version of JUSTRIDE.
- Reopen JUSTRIDE and confirm its permissions.
- Test your phone’s GPS in another navigation app.
If JUSTRIDE is still being interrupted, contact JUSTRIDE Support and include your phone manufacturer and model, Android version, JUSTRIDE app version, the feature you were using, whether the screen was locked, and what happened.
JUSTRIDE offers both Free and Pro plans.
Monthly and annual Pro subscriptions are available through the app, while additional subscription options may be available through the JUSTRIDE website.
Prices may vary by platform and region, so check the app or website for the latest pricing.
The cancellation process depends on where you purchased your subscription.
Purchased through the JUSTRIDE website
There will be a link to manage your subscription in your most recent email from us regarding payment or contact info@justride-app.com. Your subscription will remain active until the end of the current billing period, after which no further payments will be taken.
Purchased through the Apple App Store
- Open Settings on your iPhone or iPad.
- Tap your Apple ID.
- Select Subscriptions.
- Select JUSTRIDE.
- Tap Cancel Subscription.
Purchased through Google Play
- Open the Google Play Store.
- Tap your profile icon.
- Select Payments & subscriptions, then Subscriptions.
- Select JUSTRIDE.
- Tap Cancel subscription.
Cancelling your subscription does not automatically entitle you to a refund.
Refunds depend on where your subscription was purchased.
JUSTRIDE website purchases
Contact info@justride-app.com. Requests will be reviewed in accordance with our Refund Policy, Terms of Service and applicable consumer laws. Approved refunds will be returned to the original payment method.
Apple App Store purchases
Apple manages payments and refunds for App Store subscriptions. JUSTRIDE cannot issue these refunds directly. Requests can be submitted through Apple’s Report a Problem service.
Google Play purchases
Google manages refunds for subscriptions purchased through Google Play. Requests can be submitted through Google Play Support.
Your subscription will remain active until the end of your current paid billing period.
After it expires:
- Your subscription will not renew.
- Your account will revert to JUSTRIDE Free.
- Pro features will no longer be available unless you purchase another subscription.
